Operations Specialist - Reconciliation

 

Title: Operations Specialist - Reconciliation	Location: Dallas, Texas
Functional Role: Investment Operations	Reports To: Director, Operations

 

BACKGROUND

Placemark Investments is an investment advisory firm registered with the Securities and Exchange Commission. The firm manages nearly $5 billion for over 12,000 clients.Placemark is privately held, with 54 employees located in offices in Dallas, Texas and Wellesley, Massachusetts.

 

Placemark develops, implements, and supports wealth solutions, including Unified Managed Account platforms and retirement solutions for broker/dealers, registered investment advisors, banks, and family offices. As the separate account industry’s leading independent overlay portfolio manager, Placemark coordinates multiple investment vehicles such as separately managed accounts, mutual funds, and ETFs into a single customized portfolio.

 

Placemark’s mission is to fundamentally change the way that investment management services are delivered to clients, fostering a more efficient operating model and delivering more sophisticated investment strategies to meet a wider variety of client needs. We enable financial advisors, sponsors, and product providers (managers) to better collaborate in delivering superior investment solutions to their clients. As a firm, Placemark seeks to foster an entrepreneurial culture focused on integrity, innovation, respect for employees, exceeding customers’ needs and adding real value.

 

KEY RESPONSIBILITIES

 

The Operations Specialist performs a variety of functions for Placemark's Operations Department. An integral part of this role includes analyzing security and cash positions in accounts to identify discrepancies between custodian systems against Placemark Investments internal systems, handling internal and external client requests, including performing quality control duties, terminating accounts, processing asset allocation changes, handling client inquires, monitoring incoming/outgoing asset flows, and at times opening new accounts. 

The Operations Specialist plays a key role in servicing our clients. As such, the employee in this role must take ownership of specific client relationships, process strong interpersonal skills, and proactively manage client issues with a strong sense of urgency. In addition, the nature of Placemark's business can be at times very dynamic and as such, requires employees to sometimes switch gears throughout the day to assist with meeting critical cut-off times and/or high volume processing spikes.

Responsibilities include:

	Work with Financial Consultants and Registered Investment Advisors to answer day-to-day questions regarding clients’ accounts
	Communicate with the various Placemark departments and/ or the Sponsor/custodian to answer inquiries, resolve client issues, etc. in a timely manner
	Perform New Account quality control which involves verifying new account set up has been completed accurately in accordance with the client paperwork. This includes client information, fee schedule information, investment type, and model selection
	Understand the risks created by discrepancies, prioritize daily workload, and influence internal and external groups, as need be
	Serve as a well-informed back-up to other members of the group
	Develop and document detailed processes and procedures, as needed.
	Collaborate with the Portfolio Management team to periodically audit accounts to validate proper investment allocation according to the client agreements
	Prepare and review daily client and management reporting

  

REQUIRED EXPERIENCE AND CAPABILITIES

	Bachelor’s degree in business administration, accounting, or finance or equivalent work experience
	Demonstrated knowledge of financial markets - including equities, fixed income, separately managed accounts, mutual funds, ETFs, and hedge funds
	Prior experience in financial services operations or accounting a plus
	Knowledge and use of Microsoft’s Office Suite
	Advent System experience a plus

REQUIRED PERSONAL ATTRIBUTES

	Personable & proactive individual possessing strong customer service skills
	Excellent critical thinking and problem solving skills
	Detail-oriented and process-oriented approach
	Accepts responsibility, ownership, and accountability for work results
	Finds a high-volume, dynamic work environment engaging

 

COMPENSATION & BENEFITS

	Competitive salary plus bonus opportunity
	Comprehensive benefits package including: o  Medical, dental and vision insurance  o  3 weeks paid vacation o  401(k) plan with company match o  Employer paid life insurance, AD&D and short-term disability coverage.

To apply for this anticipated position, please send your resume to careers@placemark.com. Please be sure to include the position title, Operations Specialist in the subject line of the email.